Refund policy

90-Day Return Policy & Bitjump Pre-Owned Guarantee

We accept returns for defective pre-owned games, consoles, and accessories within 90 days after delivery or in-store purchase. If your item fails during normal use, contact us within that window to request a return under our 90-Day Bitjump Pre-Owned Guarantee. Eligible returns receive an exchange for the same item. If a replacement is unavailable, we’ll issue store credit for the amount paid after any discounts. This guarantee does not provide cash refunds or refunds to your original payment method.
Repairs & Upgraded Consoles: Repairs and upgraded consoles include a 365-day parts and labor limited warranty from the date of purchase or service that covers the repairs and upgrades on the device.
Discounts & Coupons: If a discount or coupon was applied to your order, any refund issued will reflect the amount paid after the discount was applied.
Non-Returnable Items: The following items are not eligable for a return or refund:
- New/Sealed video games. (Damaged or defective products may be exchanged for the same item)
- Trading card game products including booster packs, Booster boxes, singles, and similar.
- Digital products (digital downloads
- Gift cards.

Contact us first: Email contact@bitjumpgames.com or call (801) 477-6431 with your order number and a brief description of the issue.
We’ll send return instructions: Once we review your request, we’ll email you the return address and any details needed for your return or warranty claim.
Include a note in the box: Please include a note with your name, order number, the item(s) being returned, the reason for the return, and what you’d like (refund, exchange, or store credit).
Ship the item with tracking: Package the item securely and ship it to the address we provide. We recommend using a tracked shipping service and keeping your tracking number until your return is processed.
Return processing: Once your return arrives, we’ll inspect it and process the outcome within 7 business days. Exchanges and replacements typically ship within 2–4 business days after processing.

Have a question about an order, a return, or an item you purchased? We’re here to help.

If you’re having issues and just need to talk to someone, feel free to call during normal business hours — we’re happy to help.

Store Hours (Hours are in Mountain Time Zone):

You may process returns for (either in-store or online purchases) at our Downtown Provo, UT location:

Store Address: 32 S Freedom Blvd, Provo, UT 84601